Experiencing issues with Excel such as losing leading zeros, dates changing format unexpectedly, or character delimitation? Learn how to load CSVs into Excel here.
When a file fails to load into Enable via the SFTP location, a notification email is automatically sent to relevant emails based on a contact list set up by Enable. If you would like additional email addresses to receive these notifications, please reach out to our support team here.
Note: No email notifications are generated if a transaction file successfully loads into Enable but has unmatched or unreconciled transactions. The failure notifications only relate to loads from the SFTP for specific checks including if all relevant fields are populated, column formats meet requirements, etc.
The Failed Import email subject specifies the channel that the file failed to load into. Within the email, the name of the file is specified so that you can identify the type of file the failed import related to, for example transactions, trading partners, or dimension items such as products.
Enable - Failed Import email notification example
To review the reason the processing of the import file has been cancelled, navigate to the failed file’s associated error file within the Failed folder in your team’s SFTP location for Enable.
An error txt file will have the same name as the failed file, with “-Errors” after the name. For example, the file ‘Products-20221225041502.zip’ would have an error file with the name ‘Products-20221225041502-Errors.txt’.
Learn more about how to resolve issues identified in the errors file below.
ZIP errors
The stored ZIP password is not valid
The ZIP password used to encrypt the file does not match the ZIP password provided by Enable.
To resolve, re-import the file using the correct ZIP password to encrypt the file.
The data configuration does not match a custom import set up for your channel by Enable.
If you experience this issue whilst importing data through the SFTP, please reach out to our support team here to confirm if you are using the correct file name and format.
Validation errors
The value for this column is required. {columnName}
A value is missing for a given column in one or more rows.
To resolve, review the file and populate any empty values, and re-import the amended file.
If you experience this issue whilst importing Turnover data through the SFTP, please reach out to our support team here to confirm if you are using the correct file name and format.
The value '{value}' is not in a recognised multi value format
The given value does not match the required format for a multi-value attribute.
To resolve, each value for multi-valued attributes should be formatted with quotation marks and separated with commas. Note that commas should only be used as a separator between values, and not within values themselves.
For guidance on permitted values for attribute data types, please refer to our article on dimension attributes, or the data guide provided by your implementation team.
Validation message limit of {validationMessageLimit} exceeded. The remaining rows in this file have not been validated
Due to the volume of errors in the file, there may be additional errors for lines which have not yet been validated.
To resolve, if repeated errors exist in the error message, amend the file to correct repeated errors for the full file, and re-import the amended file.
If you experience further issues after re-attempting the import, review any new errors within this page, or reach out to our support team here.
Validation message limit of {validationMessageLimit} exceeded. Validation messages for the remaining rows have not been displayed
Due to the volume of errors combined with the length of the error messages themselves, there are too many to display in the error file and so not all error messages are displayed.
To resolve, if repeated errors exist in the error message, amend the file to correct repeated errors for the full file, and re-import the amended file.
If you experience further issues after re-attempting the import, review any new errors within this page, or reach out to our support team here.
The final row is not in a valid format
The final row does not have a rowcount displayed in the required format.
To resolve, if rowcounts are required in your imports, amend the file to include a final row in the format of ROWCOUNT IS ##### where ##### represents the number of rows in the file not including the headers row or the rowcount row itself. Then re-import the amended file.
The final row specifies {parsedRowCount} row(s) but {rowCount} row(s) were provided
The number of rows specified by the rowcount line differs from the amount of rows in the file.
To resolve, amend the rowcount in the file so that the number represents the number of rows in the file not including the headers row or the rowcount row itself. Then re-import the amended file.
The value '{value}' is not in a recognised decimal format
The value of this cell/column is not in the correct decimal format.
To resolve, amend the value in the file, and re-import the amended file. For UK and US SFTP locations, the decimal format expects a period as a decimal point. For EU SFTP locations, the decimal format expects a comma as a decimal point.
This value contains {decimalPlaces} decimal place(s) but a maximum of {maxDecimalPlaces} decimal place(s) are supported
The value of this cell/column currently contains more decimal places than are permitted for this column.
To resolve, amend the value in the file to use no more than the maximum decimal places referenced, and re-import the amended file. For UK and US SFTP locations, the decimal format expects a period as a decimal point. For EU SFTP locations, the decimal format expects a comma as a decimal point.
This value contains {decimalPlaces} decimal place(s) but a minimum of {minDecimalPlaces} decimal place(s) are supported
The value of this cell/column currently contains less decimal places than are enforced for this column.
To resolve, amend the value in the file to use no less than the minimum decimal places referenced, and re-import the amended file. For UK and US SFTP locations, the decimal format expects a period as a decimal point. For EU SFTP locations, the decimal format expects a comma as a decimal point.
This value exceeds the maximum length of {maxLength} character(s)
The value of this cell/column contains more characters than are permitted for this datatype.
To resolve, amend the value in the file to use no more than the maximum character length referenced, and re-import the amended file.
This value is below the minimum length of {minLength} character(s)
This means that the value of this cell/column contains less characters than are enforced for this datatype.
To resolve, amend the value in the file to use no less than the minimum character length referenced, and re-import the amended file.
The value for this column is in the incorrect format. The correct format is {0}
The specified value is not in the correct format for the column it is in.
To resolve, amend the value in the file to use the correct format referenced, and re-import the amended file.
The value for this column is a duplicate of a value elsewhere in the file
The specified value is the same as for another row in the file, please ensure that unique fields such as primary keys, are kept unique.
To resolve, amend the value in the file to use the correct format referenced, and re-import the amended file.
File '{inputFileName}' has failed data validation
The file has failed validation for a combination of the above validation reasons.
To resolve, review the format of data within the files and amend where necessary, and re-import the amended file.
%203.svg){kind=logo}