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DevelopersAPI guides

Composing and receiving messages

Composing messages

If you wish to compose a new message, open the Messages app and select the backlog between the three available. If you're unsure of which backlog to use, click here for more information.

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Here you may read through old message threads and respond to them (if you have permission). Filters can be used to search for specific threads and messages.

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To start a new thread click the 'Post something new' button located in the bottom left hand corner of the page. You will be prompted to select the recipients – a recipient may be a specific user or a full organization. Messages can be sent to multiple recipients, who will all have access to the message thread.

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After selecting the recipients, use the title to describe the purpose of your message. When composing a message from within a particular trading program or program line, an example title will be added automatically. This title will, by default, contain a reference to the trading program or program line in question, but can be edited as needed. If you're composing a message from the Messages app itself, you will need to manually input a title.

Compose a message and add any attachments that may be necessary. When you're done composing a message, click the save button.

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Receiving messages

When you have received a message, an email will appear in the your inbox. The email will contain the title of the Message, but not the body of text.

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Click on the Messages icon, which will redirect you to the Enable login screen. Login to view and respond to the message. After you've written a response, don't forget to click the save button. Upon doing so,an email will be sent to the recipient.

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