Related articles

DevelopersAPI guides

Communication channels within Messages

We have created three different tiles to group communication with your trading partners: Finance & Commercial, Marketing Planning and Product Information.

mceclip0.png

We envisage the main use of Messages as a hub where team members can view historic and active communications with their trading partners, where interactions are purposeful with a clear call to action, and where information can be stored long-term. Messages is separated into three backlogs, each with its own purpose.

The types of communication that you might use the Finance & Commercial backlogs for are:

  • Compliance documentation
  • Trading terms negotiation
  • Price lists and price changes
  • Warranty claims and returns
  • Service level information / periodic KPI submissions
  • Invoice matching and rebate settlement queries
  • Customer feedback

The types of communication that you might use the Marketing & Planning backlogs for are:

  • Marketing activity planning, approval and collateral
  • Sales opportunities and market intelligence
  • Demand planning information

The types of communication that you might use the Product Information for are:

  • New product introductions
  • Product documentation and web links
  • Technical product and installation advice
Not useful
1
2
3
4
5
Very useful
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Still have questions?
Raise a ticket or contact our support team.

By using this website, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
Accept