Richards Building Supply Cuts Rebate Processing Time by 95% with Enable Rebate Management
400%
Reduction in administrative workload
95%
Reduction in Rebate processing time
Overview
By replacing error-prone spreadsheets with Enable Rebate Management, Richards Building Supply streamlined rebate calculations, improved audit accuracy, and established a scalable foundation for continued growth across its multi-state distribution network.
- Richards Building Supply Co. is a family-owned wholesale distributor serving professional contractors across 14 U.S. states through more than 60 locations.
- Managing complex rebate programs across roofing, siding, windows, doors, decking, and cabinetry suppliers required extensive manual calculations and oversight.
- Prior to Enable, rebate management relied on spreadsheets, creating human error risks, limited visibility, and heavy administrative workloads.
- Cross-department communication gaps between negotiators, finance, and auditors resulted in inefficiencies and reconciliation challenges.
- To support scalability and reduce operational risk, Richards Building Supply implemented Enable Rebate Management to centralize agreements, automate calculations, and provide real-time visibility into rebate performance.
Richards Building Supply’s Challenge
As Richards Building Supply Co. expanded across multiple states and product categories, managing rebate programs became increasingly complex. Rebates were often calculated based on year-over-year growth, with product inclusions and exclusions changing throughout the year. This complexity, combined with reliance on spreadsheets, created a significant risk of human error and administrative inefficiency.
Communication breakdowns further complicated rebate management. Vendor negotiations were conducted by one group, while rebate calculations and audits were handled by others, leading to information gaps and inconsistencies in contractual interpretation.
Manual processes required extensive reconciliation and double-checking. The corporate controller frequently audited calculations using multiple spreadsheets to ensure accuracy, a time-consuming process that limited operational efficiency.
The organization also faced key-person dependency, as critical rebate knowledge resided with a small number of individuals. To support future growth and reduce operational risk, Richards Building Supply required a scalable, automated rebate management solution capable of centralizing data and improving transparency.
Hours-wise, we’re talking about three weeks of work we’re knocking down to a day. Everything is at my fingertips.”
Richards Building Supply Co.
Kimberly Frank | Corporate Controller
“We managed our rebates through a very excruciatingly painful array of spreadsheets fraught with human error and complexities.”
Ted Dometita | Chief Financial Officer
Solution
Richards Building Supply Co. implemented Enable Rebate Management to centralize supplier agreements, automate rebate calculations, and establish a single source of truth for rebate data.
Enable replaced spreadsheet-driven workflows with structured deal management and centralized reporting, significantly reducing manual reconciliation and improving accuracy. The platform provides real-time visibility into rebate performance, enabling the finance and trading teams to monitor income continuously rather than relying solely on monthly financial close cycles.
“I picked Enable as it looked like a very elegant solution. It checked all the boxes against the issues we were facing internally.”
Ted Dometita | Chief Financial Officer
By consolidating rebate information within Enable, the organization eliminated key-person dependency and preserved institutional knowledge. This centralized approach ensures continuity, scalability, and improved governance across the rebate management process.
Enable’s reporting and analytics capabilities allow the corporate controller to audit rebate programs efficiently, with all necessary information readily accessible. Automated calculations and streamlined workflows have significantly reduced administrative effort while improving confidence in financial reporting.
Through strong implementation support and proactive project management from the Enable team, Richards Building Supply successfully adopted the platform and aligned internal stakeholders to drive long-term value and operational scalability.
Results
Richards Building Supply reduced rebate processing time from three weeks to a single day, transforming a labor-intensive, spreadsheet-driven process into an automated and scalable workflow. This improvement significantly enhanced audit efficiency and reporting accuracy. Administrative workload decreased substantially, delivering a 400% reduction in administrative effort and saving approximately 120 hours annually. The time savings enabled finance and trading teams to focus on strategic initiatives and value-added activities rather than manual reconciliation.
We’re freeing up our internal resources to work on other value-added projects. Real-time visibility is huge for us.”
Ted Dometita | Chief Financial Officer
Enable also eliminated key-person dependency by centralizing rebate knowledge and agreements, ensuring business continuity and operational resilience. With real-time visibility into rebate performance, Richards Building Supply now operates with greater confidence, improved governance, and a scalable foundation for continued growth across its multi-state distribution network.
The testimonials, statements, and opinions presented on this webpage reflect the real-life experiences of individuals and/or companies who have used our products and services. Individual results may vary, and past performance is not a guarantee of future results. The testimonials presented on this webpage were voluntarily provided and not paid.
