European Hospitality Group Recovers €1.5M in Rebate Income and Doubles ROI with Enable Rebate Management
€1.5M
Previously unclaimed rebate income identified
2x
Return on investment achieved over two years
€750M
Annual deal spend managed through centralized rebate platform
Overview
By centralizing rebate management across 4,500 suppliers and €750M in deal spend, a €2B European hospitality group strengthened income collection, reduced risk exposure, and brought commercial rigor to its decentralized operating model.
- A leading European hospitality group generating approximately €2B in annual revenue operates 15+ brands across multiple countries, processing 195,000 unique SKUs in just eight months of 2024.
- With rebates accounting for over €100M annually and €750M in deal spend across 750+ active suppliers, income accuracy is mission-critical.
- A decentralized buying model, high supplier churn, and reliance on spreadsheets created risk around under-accruals, delayed collections, and lost rebate income.
- To reduce revenue leakage and improve data transparency, the group implemented Enable to centralize rebate agreements, claims, and reporting.
- The result: €1.5M in uncovered rebate income, stronger governance, faster claims management, and a reported 2x return on investment.
The Challenge
Operating across multiple countries with 4,000–4,500 suppliers and approximately 1,000 supplier changes annually, the organization faced significant complexity in rebate management. Rebate income exceeding €100M annually; was managed through a combination of spreadsheets, inboxes, shared drives, and individual knowledge.
Under-accrual risk was substantial. Even a 0.1% variance could materially impact regional profit and loss statements. Smaller country operations were particularly vulnerable to financial misstatements caused by delayed collections or missing agreements.
Deal structures varied widely depending on who negotiated them, creating inconsistency in reporting and compliance. Key person dependency compounded on the issue and only a handful of individuals fully understood total rebate income exposure.
Without a centralized, structured system, leadership lacked real-time visibility into outstanding claims, expiring contracts, and potential revenue leakage across jurisdictions.
Enable has brought confidence, credibility, and trust to our numbers. We now have the data to prove where income exists — and where it doesn’t.”
European Hospitality Group Head of Commercial Finance
“If we haven’t collected a €150K rebate, decisions could be made based on inaccurate financials. That’s a risk we cannot afford.”
Group Head of Commercial Finance
Solution
The group implemented Enable Rebate Management to centralize supplier agreements, automate claims tracking, and establish a single source of truth for rebate income.
Enable consolidated deals previously stored across mailboxes and spreadsheets into one structured platform. This provided visibility into active, expired, and unsigned agreements, allowing the commercial finance team to proactively manage risk.
“It removes the guesswork. We can now walk into negotiations with signed agreements and clear evidence of what we’re owed.”
Supply Chain Commercial Director
Claims Management functionality strengthened income collection rigor by identifying outstanding rebates, formalizing documentation, and accelerating supplier negotiations. With signed agreements and centralized records readily accessible, disputes were minimized, and recovery timelines shortened.
Enable Analytics delivered structured reporting on rebate accruals, contract expirations, and KPI performance. Leadership now reviews performance data monthly with confidence, supported by detailed, defensible numbers.
The platform also improved behavioral consistency across teams by standardizing deal structures and documentation practices, reducing variability in how rebates were negotiated and recorded.
Results
Enable uncovered over €1.5M in previously unclaimed rebate income, transforming uncertainty into recoverable revenue. Structured claims management significantly reduced under-accrual risk and strengthened financial governance across multiple countries. Over two years, the organization reports achieving a 2x return on investment, driven by improved income visibility, faster collections, and reduced administrative burden.
Enable gives us the transparency we need to optimize without sacrificing the relationships that define our business.”
Supply Chain Commercial Director
By centralizing €750M in deal spend and over €100M in annual rebate income into one system, the group reduced key person dependency and strengthened compliance controls. Leadership now operates with greater confidence in financial reporting, improved cash flow visibility, and enhanced credibility at board level.
Enable has become a foundational component of the company’s data-driven supply chain strategy — balancing supplier choice, operational flexibility, and disciplined rebate governance.
The testimonials, statements, and opinions presented on this webpage reflect the real-life experiences of individuals and/or companies who have used our products and services. Individual results may vary, and past performance is not a guarantee of future results. The testimonials presented on this webpage were voluntarily provided and not paid.
