Enable Fair Use Policy

Effective Date: June 15, 2026
Last Updated: June 15, 2026

Enable Global Inc. and its subsidiaries provide multi-tenant, cloud-based software and is committed to providing customers with a reliable, secure, and high-performing experience when using its services.

Enable’s pricing is intended to be clear and commercially fair. We do not charge additional fees for ordinary storage or processing where the services are used reasonably and normally within the scope of a customer’s subscription. At the same time, we need to manage usage that is unusually high, inefficient, or disproportionate so that we can continue to provide the services fairly and sustainably for all customers.

This Fair Use Policy explains how Enable manages storage and compute usage across its services.

1. Fair Use

Enable monitors technical usage of the services to help maintain performance, availability, security, and reliability. This Fair Use Policy is intended to prevent excessive or improper use of the services and to make sure that shared platform resources remain available for all customers.

Fair use includes use of the services within reasonable operating parameters for the customer’s subscription, contract, implementation, and ordinary business needs.

In assessing whether usage is fair and normal, Enable may consider:

1. the customer’s contract and order form;
2. the customer’s subscription package and modules;
3. the customer’s implementation size and configuration;
4. the volume of data, transactions, and records processed or stored;
5. observed usage across Enable customers;
6. technical requirements and platform capacity;
7. changes in cloud infrastructure, storage, and compute costs; and
8. any documented product limits or usage guidance made available by Enable.

2. Storage and Compute

This Fair Use Policy applies primarily to storage and compute resources used by the customer.

Storage may include database size, transaction records, agreement records, rebate records, pricing records, product records, customer and supplier records, claims data, settlement data, files, attachments, reports, audit records, and other data stored by the customer.

Compute may include database load, calculations, recalculations, pricing updates, rebate processing, imports, exports, reports, analytics, workflows, scheduled jobs, CPU time, memory use, queue lengths, and other processing activity across the services.

3. Transaction Volumes

Enable performs calculations and other processing on data and transactions in the customer’s environment. To keep the services performant for all customers, Enable may apply fair use expectations to the number of transactions a customer imports, stores, or processes.

The number of transactions included in a customer’s subscription may depend on the customer’s contract, implementation, subscription package, and other factors.

As a general guideline, Enable expects that a typical customer will require no more than 20 million transactions per year to perform rebate calculations, unless the customer’s contract, order form, or subscription package states otherwise.

Customers can use available platform reports or usage information to review transaction volumes. Customers may also reduce stored transaction volumes by removing data themselves or asking Enable for support, subject to applicable contractual terms and data retention requirements.

4. Extenuating Circumstances

Enable understands that customers may occasionally experience legitimate, time-limited increases in storage or compute usage outside of normal patterns, due to seasonal activity, data migrations, system integrations, or other legitimate business needs. Where increased usage is expected, customers are encouraged to notify their Enable account team in advance so that Enable can plan accordingly and help maintain service quality.

5. Use Outside Fair Use

Usage may fall outside fair use if it materially exceeds reasonable and normal use for the customer’s subscription or creates unusual storage, compute, performance, support, or operational demands.

Examples may include:

1. importing, storing, or processing unusually high volumes of transactions or records;
2. retaining large volumes of historical, duplicate, obsolete, unsupported, or unnecessary data;
3. repeatedly running unusually large calculations, recalculations, reports, imports, exports, analytics refreshes, or scheduled jobs;
4. using the services as a general-purpose data warehouse, archive, backup service, document repository, or bulk processing engine;
5. configuring integrations, workflows, or jobs in a way that creates unnecessary database load or processing activity;
6. using sandbox, test, or non-production environments for production workloads or sustained high-volume processing; or
7. using the services in a way that materially affects, or risks affecting, the performance, availability, security, or reliability of the services.

6. What Happens if Usage Is Outside Fair Use

If Enable detects usage that appears outside fair use, Enable will generally contact the customer to discuss the situation and potential alternatives.

Depending on the circumstances, Enable may ask the customer to:

1. reduce transaction volumes or other stored data;
2. remove, archive, or export unnecessary data;
3. adjust imports, exports, calculations, reports, workflows, or scheduled jobs;
4. optimize configuration or data structure;
5. move high-volume activity to a different schedule;
6. purchase additional storage, compute capacity, services, modules, or entitlements; or
7. move to a subscription package better matched to the customer’s usage.

If the issue continues, Enable may take reasonable steps to protect the services, including limiting available database storage, queuing or delaying jobs, applying technical limits, restricting resource-intensive activity, or taking other measures reasonably necessary to maintain the services for all customers.

7. Additional Storage or Capacity

Where additional storage or capacity is appropriate, Enable will discuss available options with the customer.

If additional storage is required, Enable may charge for that storage at a rate not exceeding the applicable Microsoft Azure storage cost plus 20%, unless otherwise agreed in writing or stated in the customer’s contract or order form.

Enable may also discuss alternative storage, archiving, data retention, or subscription options with the customer where those options better fit the customer’s usage profile.

8. Changes to Fair Use Parameters

Enable may update fair use parameters from time to time where there is reasonable cause, including changes in product functionality, technical architecture, customer usage patterns, cloud infrastructure costs, storage costs, compute costs, or available technology.

Where changes affect a customer’s costs or use of the services, Enable will provide notice in a reasonable and timely manner through email to the email address(es) noted in a customer’s account.

9. Relationship to Other Terms

This Fair Use Policy supplements Enable’s Acceptable Use Policy and the agreement between Enable and the customer governing use of the services.

If this Fair Use Policy conflicts with the customer’s agreement or order form, the agreement or order form controls for customer-specific commercial entitlements, purchased capacity, and usage limits.