Enable Brings Transparency to Arthur David’s Rebate Management Process
The Company
Arthur David, a trusted supplier of high-quality catering products for over 62 years, serves chefs and caterers across the UK. The company has built a strong reputation by offering fresh, locally sourced produce and maintaining a commitment to sustainability. While Arthur David works with over 2,000 customers, around 300 of these receive rebates, which are managed by Eamonn Korak, the Credit Manager.
The Challenges
Ensuring Transparency
Rebate management posed significant challenges for Arthur David, especially in ensuring transparency, aligning rebates across various customers, and addressing discrepancies in payouts. Korak highlighted the importance of having a clear structure: “What we saw with Enable is that the concentration is only on rebates. It’s really important for us as a business to have that control, transparency, and a clear audit trail for the future.”
Reconciliation Issues
The company also struggled with reconciliation issues, where customers and the business often had differing views on the rebate amounts owed. Korak explained, “Reconciliation is one of the big ones for us. We want to ensure the customer knows exactly how much rebate we owe them, with fixed agreements in place, making it easy for both the business and the customer.”
The Platform
Finance App
Enable’s rebate management platform provided a solution to Arthur David’s challenges, bringing much-needed structure and transparency to their rebate processes. “Enable gives us more of an outline and trust within the role and the process,” said Korak. “The finance app helps us make sure all the customer’s information is accurate from a rebate perspective, ensuring that deductions and payments are accurately recorded.”
Custom Reports
The platform’s custom reporting tools helped Arthur David streamline their rebate tracking and reconciliation, allowing them to pull detailed reports that support better decision-making. “We can pull reports to understand what the customer’s been paid out, their deductions, their percentage, and sales for the year. It gives us real detailed information,” said Korak.
Getting Time Back
As the company works to complete its onboarding process with Enable, they expect significant time savings, reducing the five-day manual process for creating reports. “Once we finish the onboarding process, our systems will be aligned, and everything will run smoothly,” Korak said. “The more accurate the data in Enable, the better we can discuss further opportunities with our customers and drive sales.”
Clear Communication with Customers
Enable’s platform has not only simplified rebate management but also helped Arthur David maintain clearer communication with its customers, allowing them to align rebate tiers more effectively.
“The most important thing we like about Enable is the transparency and the clear vision it brings to rebates. It’s all about getting rebates in the right place for all customers.”
Looking Forward
Arthur David is still in the early stages of fully implementing Enable across all 300 of its rebate-related customer accounts. However, once the onboarding process is complete, the system will be fully integrated into their operations, allowing for seamless and efficient rebate management. With this level of accuracy and transparency, they are poised to expand their rebate management capabilities, improving internal processes and creating stronger, more transparent relationships with their customers.
Takeaways
- Enable’s rebate management platform brought the needed structure and transparency, improving accuracy in rebate calculations, tracking, and creating a clear audit trail.
- The implementation of Enable’s platform is expected to save significant time by reducing the manual effort required for report creation and improving internal processes.
- Enable helped improve communication with customers by offering detailed reporting and enabling better alignment of rebate tiers, ultimately strengthening relationships with customers.
300
rebate customers
62
years
‘I would highly recommend Enable because it organizes and presents our data in a more meaningful way. It has facilitated better integration between teams by making everything easily viewable for everyone. Enable has allowed us to spend more time analyzing data rather than creating it, providing a one-stop shop for all our needs. Enable consolidates everything into one system, streamlining our data management and enhancing our ability to derive meaningful insights.’
Harleigh Joel Financial Trading Supervisor
‘We have now been able to track and receive millions of dollars in rebate opportunities. Before using Enable, we missed out on thousands of dollars due to failing to reach tier levels or not receiving payments on time. However, with Enable, we have successfully established rebate programs with suppliers we previously had no such arrangements with, resulting in additional revenue for our organization.’
John Janis Director of Supply Chain Management
‘The commercial team is central to negotiating contracts and fostering customer relationships. The aim is to empower them to handle contract creation with minimal finance involvement. By managing negotiations through Enable’s software, we can gain better oversight and intervene more effectively before finalizing agreements, thereby strengthening our partnerships with customers.’
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