There may be occasions where either unmatched or unreconciled transaction lines are reported in Trading Programs. This will mean that these transaction lines are not being applied to qualifying program lines, so it is important that these are reviewed.
To troubleshoot data reconciliation queries, click on Config at the top of your page and then on Transactions in the drop-down menu that appears.
Next, click on the Reconcile tab where you will be shown a list of recent reconciliation jobs. This list will include any individual file imports (Addition of lines) and scheduled imports which occur at a set time each day (5am by default).
Against each reconciliation job, there is the option to download an ‘Unreconciled transaction lines’ or ‘Unmatched to a supplier’ csv file.
If your requests are specific, please raise a Helpdesk ticket, where we can respond to you with useful screenshots, csv files or links to help guides.
When your requests are less precise in nature, it is usually more effective to set up a screen share to troubleshoot the problem with you. This will usually involve downloading the reconciliation reports (as described above) and discussing these with you. If you require this, please book an appointment with our Customer Success team.