Related articles

DevelopersAPI guides

Test and troubleshoot AD FS configuration

Test

In order to test your AD FS configuration, simply navigate to your Trading Programs URL using a user account with a corresponding Enable account, at which point you will be logged into Trading Programs using your AD FS credentials.

Should you encounter any problems when testing your SSO configuration, please contact your Customer Success team and they will advise the best course of action.

Troubleshoot

In order to troubleshoot any issues which affect you when accessing Trading Programs via SSO, Enable will request a copy of any AD FS error logs detailing any failed sign in attempts. These error logs will be analysed in detail by Enable’s Development team and feedback will be provided on how to rectify any issues.

If we are unable to ascertain the URL or gain access to your AD FS FederationMetadata.xml file, we may request this is provided to us. This file describes the configuration of your AD FS server to third parties. Using this, the Enable development team will be better equipped to diagnose the most common configuration issues. The URL should be similar to the following, replacing “adfs-hostname” with your AD FS server’s hostname:

https://<adfs-hostname>/FederationMetadata/2007-06/FederationMetadata.xml

Please note — to assist with testing and troubleshooting, we request that you set up an AD FS test account which can be used by Enable’s system administrators. Please send details of this account to our Customer Success team via the Support Hub.

Not useful
1
2
3
4
5
Very useful
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Still have questions?
Raise a ticket or contact our support team.

By using this website, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
Accept