Our flexible ticketing system can be found within the Support Hub. It is designed to provide you with a consistent means of collaborating with our team and tracking numerous workstreams.
One of the main benefits of the ticketing system is its 24/7 availability. You will be able to access information when you need it, from any device. You won’t have to wait until the morning to contact the Customer Success team in order to log an issue or get an update on a current ticket.
Helpdesk is the place for you to post problems or questions relating to your live software.
Follow the four simple steps below to create a ticket:
If you have any follow up questions regarding a closed ticket, simply click ‘Post something new’ at the bottom of the page.
One of the great features that our Cello ticketing system offers is that all the ticket updates are live! This means that when viewing the ticket you have submitted, the status will always be showing you the most recent update.
It is important to note that the content within the progress update tells you the relevant information, not the date that the update was posted.
An example of how our progress updates work:
The Customer Success team are on hand to provide the most accurate updates on your tickets as possible, leaving you safe in the knowledge that your request is being resolved efficiently and promptly.
We would love to hear your comments about Enable and how it could be improved. Send us your thoughts via the feedback backlog.
Follow the three simple steps below to create a ticket:
Feedback tickets are reviewed by our Product team who will keep you in the loop of any resulting product improvements.
The UAT backlog is the place to raise any questions or issues related to the latest version of your software that we have delivered to you for User Acceptance Testing.
To raise a UAT ticket, simply follow the same procedure as raising a Helpdesk ticket but in the UAT backlog.
Clarifications are raised by members of our team during the course of the projects we are undertaking for you. Through the clarifications backlog, you can view and respond to these clarifications.