Manage
1

Helpdesk Support
We aim to be a single point-of-contact for all your needs related to any solution we develop. Questions, change requests and problems are all handled by our Helpdesk team who are on hand to help by telephone and email. Because we provide a fully managed service any problems that arise can be raised with our helpdesk, whether they relate to software, hardware or connectivity.

2

Hosting and Application/Server Management
Enable provides and manages the hosting for the majority of solutions it develops. This ensures that the hosting can be optimised to the needs of the software ensuring that the system runs as quickly and efficiently as possible. Enable has developed a range of tools to run, support and manage its systems and this provides an economy-of-scale that is passed on to clients.

3

Performance Monitoring
We run a number of tools to pro-actively monitor software and server hardware performance. This is a combination of industry-leading applications as well as some of our own custom developed applications. Our aim is to flag up issues to you before you raise them with us. We are also keen to work with you on an ongoing basis to ensure that the original project objectives have been and continue to be met in full.

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Summary

Enable offers a single point of contact for all aspects of post-project support. Our team provides both a pro-active service in which we monitor and pre-empt problems, and a reactive service where you can contact us at any time to investigate any issues arising.

Testimonials

  • "We have an excellent system which is impressive to customers and most suppliers - it is our USP."
    DCS Europe
  • "We have worked with Enable for many years and I have total confidence in their projects."
    Corporate Rewards
  • "All dealings I have had with the support team have been good, they have dealt with any issue professionally, and corrected any problems quickly where possible."
    Wolseley